Privacy Policy

1. Information we collect

The information we collect generally comes from what you provide directly, what you create inside the product, and what is generated as part of the service operating normally.

• Account information, such as your name, email address, sign-in credentials, time zone, and language preferences.
• Workspace data, such as entry names, default URLs, language, region, device, param, and A/B test routing rules, QR design settings, folders, and archive state.
• Analytics data, such as scans, visit timestamps, region, device type, device OS, language, source dimensions, and conversion events.
• Support and contact information, such as the brand URL, use case, and feedback you share through forms, email, or beta applications.
• Technical data, such as IP address, browser type, device data, cookies, logs, and security event records.

2. How we use information

• To provide core features such as sign-in, entry creation, routing setup, QR downloads, analytics, and account settings.
• To maintain service reliability, troubleshoot issues, detect abuse, and improve security.
• To respond to support requests, manage billing records, and send important service notices.
• To understand usage patterns and improve the product, AI-assisted setup, rule configuration, and reporting experience.
• To contact you about updates, beta progress, or plan information where permitted by law or based on your choices.

3. Legal bases for processing

Where required by applicable law, we rely on appropriate legal bases depending on the context, including contract performance, compliance with legal obligations, security and fraud prevention, responding to your requests, or our legitimate interests in operating and improving the service. Where consent is required, we will request it in an appropriate manner.

4. When we share information

We do not sell your personal information. We may share data with service providers acting on our instructions when necessary to operate the service.

• Infrastructure and hosting providers that help us run the website, databases, and file storage.
• Analytics, monitoring, and notification providers that support product performance and communication.
• Payment, form, or support providers used for billing, applications, and customer support workflows.
• Authorities, counterparties, or advisors where disclosure is required by law, necessary to resolve disputes, or needed to protect Naviora, users, or the public.

5. Cookies and tracking technologies

We may use cookies, similar local storage, and analytics tags to keep you signed in, remember interface preferences, measure feature usage, and improve the service. You can usually control cookies through your browser settings, but some functionality may be limited if you disable them.

6. Data retention

• We keep data only for as long as needed to fulfill the purposes described in this policy.
• Account information is generally retained while your account remains active. If you request deletion, we will process that request within a reasonable period, while retaining the minimum data needed for legal, billing, security, or audit purposes.
• Analytics and log data may be retained for different periods depending on technical needs and legal requirements, after which they may be deleted, anonymized, or aggregated.

7. Security

We use reasonable technical and organizational safeguards, including access controls, encrypted transport, backups, and security monitoring. No system can guarantee absolute security, so we cannot promise zero risk.

8. Your choices and rights

• Update or correct your account information.
• Request access, export, restriction, or deletion of personal information where those rights apply.
• Choose not to receive certain marketing or product update communications.
• Withdraw consent where applicable or contact a relevant regulator if you believe your rights have been violated.

9. International transfers

Because Naviora may rely on infrastructure and service providers in multiple regions, your information may be processed outside the place where you are located. We take reasonable steps to require appropriate safeguards consistent with applicable law.

10. Children's privacy

Naviora is not designed primarily for children. If you believe a minor has provided personal information without appropriate authorization, please contact us and we will review the request promptly.

11. Updates to this policy

We may update this policy from time to time to reflect changes in the product, applicable laws, or how we operate. If a change is material, we will use a reasonable method to notify you, such as an in-product notice, website update, or email.